Director Of Customer Experience

Type:

Permanent

Categories:

Customer Service

Species:

Beef Cattle, Companion Animal, Dairy Cattle, Equine, Livestock, Poultry, Ruminant, Sheep

Region:

ANZ

Country:

Australia

City:

Sydney

Job ID:

VRN1106

#LI-AK1

Director of Customer Experience – ANZ

We are proud to offer this unrivalled and rare opportunity to the market. Our client is an innovative and forward thinking multinational animal health company. As a leader in their field, they are taking things one step further and are now looking for passionate and talented Director of Customer Experience to join their team in ANZ. The position is to be based in their Sydney headquarters. 

As the Director of Customer Experience you will be responsible for all aspects of the customer experience in ANZ. If you have clarity of thought, apply a 'think customer' mentality and have a track record in developing integrated customer experiences with cross functional teams such as marketing and customer service, we want to talk to you. In this position, you will have the opportunity to drive excellence in all customer touchpoints, including digital/multi-channel, medical, sales, marketing and technical services. This role requires you to be a leader who can drive innovation and position this fast paced organisation at the forefront of delivering exceptional customer experience across channels in the market. 

Are you a transformational leader? Can you drive 'best in class' Customer-Centric outcomes? Do you strive to understand the needs and values of customers in order to create value? If this sounds like you, we really want you to reach out for a chat. 

As the Director of Customer Experience, you will lead the development of insights and a comprehensive understanding of the market, brands, share and growth and work with the local teams to develop strategies for execution. This is a highly cross-functional role requiring the need to collaborate across regional, global and local teams, whilst also being a key member of the ANZ Leadership Team.

What will your key responsibilities be?

  • Deliver customer insights for internal stakeholders
  • Work with marketing teams to develop campaigns to help our customers gain more value from their relationship with the company
  • Implement service design initiatives to deliver on the Customer experience strategic vision
  • Drive continuous improvement for our customer experience
  • Build models that identify trends in the market for the categories we participate in, and insight into future opportunities/risks
  • Partner with internal teams to develop a plan, leading to an extraordinary customer experience. 
  • Lead Field Force Effectiveness initiates and drive for continuous improvement
  • Have a good understanding of Salesforce.com
  • Lead change initiatives across the business including the optimisation of the Direct Distribution model
  • Lead a diverse team including inside sales, customer service and analysts

Skills/Qualifications:

  • 5+ years experience utilising and developing strategies on the Salesforce.com platform
  • Quantitative analytics with a focus on market analysis, statistical modelling, forecasting and predictive analytics
  • Demonstrated experience in roles that directly influence the customer experience
  • Experience working with SAP management and different reporting systems to visualise opportunities and insights for strategic decision making
  • Business Visualisation tool experience in Microsoft Power BI, Domo or equivalent
  • Excellent interpersonal skills and ability to work across business and articulate financial implications
  • Experience in developing motivating and commercially attractive incentive programs
  • Strong commercial acumen, ability to quickly identify performance levers and recommend strategies for improvement
  • Experience in leading a diverse team including Inside Sales, Customer Services and Analysts.
  • Exceptional management skills and ability to influence decision making
  • Excellent communication and stakeholder engagement skills
  • Strong Project Management & problem-solving skills
  • Strong CRM knowledge

This is a fantastic opportunity to join an incredible organisation. An attractive package will be negotiated with you commensurate with skills and experience. Our client is committed to helping their teams be the best they can be and they have along history of creating a work culture of respect and integrity. This organisation is an equal opportunity employer and values diversity at their company. Please note only applicants who strictly meet the above criteria will be contacted. This role is only open to those who have the right to work permanently and who have validated local experience in Australia. As such, only candidates with the relevant experience and working rights to Australia will be contacted. 

To submit your application, in strict confidence, please apply online. Alternatively, for a confidential discussion, please contact Alicia Keenan on email akeenan@aicila.com quoting reference VRN1106.

Veterinary Technician – Expat role in Asia

Type:

Permanent

Categories:

Clinical Research, Customer Service, Technical

Species:

Companion Animal, Pet Food, Pet Specialty

Region:

SE Asia

Country:

Australia

City:

Toronto

Job ID:

VRN1083

#LI-AB1

Veterinary Technologist – 100% Small Animal 

Hong Kong is calling all Canadian Vet Tech’s!

A vibrant and truly international city, Hong Kong is both the gateway to China mainland and an excellent travelling base for Asia. There are few world cities where hills are a hike out of the central business district and beaches a ferry ride away.

A rare and exciting opportunity has become available for several Veterinary Technologists or Veterinary Assistants to embark on the journey of your career. Our client is an emerging Veterinary Group dedicated to the highest level of patient care, transparent client communications and state of the art clinic facilities to make the magic happen. Do you love practicing high quality patient care in a collaborative team environment? Do you uphold integrity in all that you do for your patients and your nursing team? We need you to be self motivated, outgoing and compassionate. Leadership and communication are your strength areas. Oh and you are an amazing vet tech in your own right, the one that the Veterinarians rely on and you make them look good!

Your responsibilities will be to:

  • Deliver on all aspects of patient care including; anesthesia, surgical assistance, radiology, sample collection and performance of routine lab tests, dentistry scale and polish, triage 

  • Work collaboratively with the Veterinarians to deliver gold class medical and surgical outcomes

  • Provide general nursing care and functional tasks on a day to day basis

  • Craft and deliver meaningful client education, product sales and service advice

  • Assist in building a strong brand, a welcoming and positive experience to the client base 

  • Stive for maximising overall clinical efficiency and profitability by working collaboratively with the Veterinarians

We need you to have the following:

  • Formal tertiary qualifications – CVMA or OAVT with exams completed

  • A minimum of 2 years experience in a small animal or mixed practice

  • Exceptional interpersonal skills, team management, leadership and coaching abilities

  • Ability to relocate to Hong Kong for a minimum commitment of 2 years

A very competitive salary package will be negotiated with the successful candidate commensurate with skills and experience.

As part of the package housing and relocation assistance will be provided.

Please note only applicants who meet the above criteria will be contacted. This role is only open to candidates who have the necessary qualifications listed and proven demonstrated local experience in Australia, Canada, New Zealand, USA or UK.

Assistance will be provided to organise the relevant work visas for Hong Kong to the successfully placed candidates. 

For a confidential discussion contact please reach out to your local Aicila consultant:

Elise Moran – Australia, New Zealand and Hong Kong on +61419139144

Deborah Chai – Australia and New Zealand on +61439242452

Sativana Suparyono – All Asia on +628111130577

Patrick Loiseau – United Kingdom and Europe at ploiseau@aicila.com

Abdalla Al-Bakri – USA and Canada on +962 798462499

Please apply online referencing VRN1083 ensuring you include a cover letter outlining your suitability for the role.

Head Veterinary Nurse – Expat role in Hong Kong

Type:

Permanent

Categories:

Customer Service, Sales / Business Development, Technical

Species:

Companion Animal, Pet Food, Pet Specialty

Region:

SE Asia

Country:

United Kingdom

City:

Sydney

Job ID:

VRN1081

#LI-DC1

Head Veterinary Nurse – 100% Small Animal – Hong Kong Expat role

Hong Kong is calling on Vet Nurses!

A vibrant and truly international city, Hong Kong is both the gateway to China mainland and an excellent travelling base for Asia. There are few world cities where hills are a hike out of the central business district and beaches a ferry ride away.

A rare and exciting opportunity has become available for several Head Veterinary Nurses to embark on the journey of your career. Our client is an emerging Veterinary Group dedicated to the highest level of patient care, transparent client communications and state of the art clinic facilities to make the magic happen. Do you love practicing high quality patient care in a collaborative team environment? Do you uphold integrity in all that you do for your patients and your nursing team? We need you to be self motivated, outgoing and compassionate. Leadership and communication are your strength areas. Oh and you are an amazing vet nurse in your own right, the one that the Vets rely on and you make them look good!

Your responsibilities will be to:

  • Manage and supervise the day to day operations of the nursing function in-practice

  • Inspire, mentor and lead a dedicated group of nurses including training, development and continuing education

  • Assist in building a strong brand, a welcoming and positive experience to the client base 

  • Stive for maximising overall clinical efficiency and profitability by working collaboratively with the Veterinarians

We need you to have the following:

  • Formal tertiary qualifications in Veterinary Nursing

  • A minimum of 2 years experience as a lead / senior Vet Nurse in a small animal or mixed practice

  • Exceptional interpersonal skills, team management, leadership and coaching abilities

  • Desire to relocate to Hong Kong

A very competitive salary package will be negotiated with the successful candidate commensurate with skills and experience.

As part of the package housing and relocation assistance will be provided.

Please note only applicants who meet the above criteria will be contacted. This role is only open to candidates who have the necessary qualifications listed and proven demonstrated local experience in Australia, Canada, New Zealand, USA or UK.

Assistance will be provided to organise the relevant work visas for Hong Kong to the successfully placed candidates. 

For a confidential discussion contact please reach out to your local Aicila consultant:

Elise Moran – Australia, New Zealand and Hong Kong on +61419139144

Deborah Chai – Australia and New Zealand on +61439242452

Sativana Suparyono – All Asia on +628111130577

Patrick Loiseau – United Kingdom and Europe at ploiseau@aicila.com

Abdalla Al-Bakri – USA and Canada on +962 798462499

Please apply online referencing VRN1081 ensuring you include a cover letter outlining your suitability for the role.

General Veterinarian – Companion Animals (Hong Kong location)

Type:

Permanent

Categories:

Customer Service, Technical

Species:

Companion Animal

Region:

SE Asia

Country:

United Kingdom

City:

Melbourne

Job ID:

VRN1080

#LI-SS1

General Practice Veterinarian

Hong Kong is calling all Small Animal Veterinarians!

A vibrant and truly international city, Hong Kong is both the gateway to China mainland and an excellent travelling base for Asia. 

A career building opportunity has become available for veterinarians to embark on this journey and build something spectacular. Our client is an emerging Veterinary Group dedicated to the highest level of patient care, transparent client communications and state of the art clinic facilities to make the magic happen. Are you motivated by an agile workplace and working with the best of the best support staff?

Your responsibilities will be to:

  • Be a Veterinarian in a Small Animal clinic. General consults, routine surgery, working collaboratively with Specialists and Nursing staff. 

  • Work well within a growing, expanding and agile team

  • Have your patients and clients best interests at heart

We need you to have the following:

  • Bachelor's degree or higher in Veterinary Medicine / Sciences / Surgery from an Australian, New Zealand or UK University and certain USA and Canadian Universities as determined by the Veterinary Surgeons Board of Hong Kong. 

  • Current and valid Board Registration in existing location

  • A minimum of 2 years experience as a Veterinarian in a small animal or mixed practice.

  • Exceptional communication skills, team spirit, and meticulous attention to detail

  • Ability to relocate to Hong Kong

A very competitive salary package will be negotiated with the successful candidate commensurate with skills and experience.

As part of the package housing and relocation assistance will be provided.

Please note only applicants who meet the above criteria will be contacted. This role is only open to candidates who have the necessary qualifications listed and proven demonstrated local experience in Australia, Canada, New Zealand, USA or UK.

Assistance will be provided to organise the relevant work visas for Hong Kong to the successfully placed candidates. 

For a confidential discussion contact please reach out to your local Aicila consultant:

Elise Moran – Australia, New Zealand and Hong Kong on +61419139144

Deborah Chai – Australia and New Zealand on +61439242452

Sativana Suparyono – All Asia on +628111130577

Patrick Loiseau – United Kingdom and Europe at ploiseau@aicila.com

Abdalla Al-Bakri – USA and Canada on +962 798462499

Please apply online referencing VRN1080 ensuring you include a cover letter outlining your suitability for the role.

 

Specialist Veterinarian – Hong Kong

Type:

Permanent

Categories:

Clinical Research, Customer Service, Senior Management, Technical

Species:

Companion Animal, Pet Specialty

Region:

SE Asia

Country:

United Kingdom

City:

Hong Kong

Job ID:

VRN1079

#LI-EM1

Specialist Veterinarian – Small Amimals

Hong Kong is calling all Specialist Veterinarians! No matter your field, we want you!

A vibrant and truly international city, Hong Kong is both the gateway to China mainland and an excellent travelling base for Asia. 

A unique opportunity has become available for veterinarians to embark on this journey and build something spectacular. Our client is an emerging Veterinary Group dedicated to the highest level of patient care, transparent client communications and state of the art clinic facilities to make the magic happen. Are you motivated by an agile workplace, working with the best of the best support staff?

Your responsibilities will be to:

  • Be a Specialist Veterinarian. Not matter what your experetse is, it doesn’t matter, we want you! And we will develop the role around your wish list. Oncology, Emergency and Critical Care, Dermatology, Cardiology, Internal Medicine, Surgical, Orthopeadics, Imaging and Diagnostics, Dental, Behaviour, Alternate Therpaies, Feline, Exotics etc etc

  • Work well within a growing, expanding and agile team

  • Have your patients and clients best interests at heart

We need you to have the following:

  • Bachelor's degree or higher in Veterinary Medicine / Sciences / Surgery from an Australian, New Zealand or UK University and certain USA and Canadian Universities as determined by the Veterinary Surgeons Board of Hong Kong. 

  • Current and valid Board Registration

  • Advatage in having extra qualifications in filed of specialty

  • A minimum of 4 years experience as a Veterinarian in a small animal or mixed practice. Ideally with previous expereince in a Senior or Head Vet role.

  • Exceptional communication skills, team spirit, and meticulous attention to detail

  • Ability to relocate to Hong Kong

A very competitive salary package will be negotiated with the successful candidate commensurate with skills and experience.

As part of the package housing and relocation assistance will be provided.

Please note only applicants who meet the above criteria will be contacted. This role is only open to candidates who have the necessary qualifications listed and proven demonstrated local experience in Australia, Canada, New Zealand, USA or UK.

Assistance will be provided to organise the relevant work visas for Hong Kong to the successfully placed candidates. 

For a confidential discussion contact please reach out to your local Aicila consultant:

Elise Moran – Australia, New Zealand and Hong Kong on +61419139144

Deborah Chai – Australia and New Zealand on +61439242452

Sativana Suparyono – All Asia on +628111130577

Patrick Loiseau – United Kingdom and Eurpoe at ploiseau@aicila.com

Abdalla Al-Bakri – USA and Canada on +962 798462499

Please apply online referencing VRN1079 ensuring you include a cover letter outlining your suitability for the role.