Commercial Operations Director

Commercial Operations Director – Thailand

Location: Bangkok, Thailand

Industry: Global Healthcare / Life Sciences

Job Level: Director

Employment Type: Full-time | Permanent

Lead Commercial Excellence for a Global Healthcare Innovator

Our client, a globally recognized leader in the healthcare and life sciences sector, is seeking a Commercial Operations Director to drive operational strategy and execution across Thailand.

This high-impact role offers the opportunity to influence the commercial direction of a fast-growing regional business. You will lead a skilled team and be responsible for driving customer service excellence, data-driven insights, operational transformation, and field force effectiveness.

Key Responsibilities

Customer Service & Operations

• Lead the full Order-to-Cash process, ensuring high levels of service, accuracy, and compliance.
• Oversee pricing execution, rebate management, and dispute resolution.
• Maintain robust internal controls and ensure regulatory compliance.

Business Analytics & Operational Strategy

• Deliver timely commercial analytics, reporting, and performance tracking.
• Manage sales forecasting, demand planning, and incentive scheme execution.
• Support leadership with data-driven recommendations and strategic insights.

Field Force Effectiveness

• Enhance productivity through effective territory planning, training, and digital tools.
• Drive alignment between field operations and strategic priorities.
• Reduce administrative overhead to increase customer-facing time.

Commercial Enablement

• Develop and refine pricing, access, and channel strategies.
• Implement digital transformation initiatives to improve commercial agility.
• Align local operational policies with global frameworks and market realities.

Team Leadership

• Lead a high-performing team of nine, including four direct reports.
• Foster a culture of accountability, collaboration, and innovation.
• Act as a strategic partner to senior leadership across multiple functions.

Candidate Profile

• Bachelor’s degree in Business, Marketing, or a related field (MBA preferred).
• 10+ years of experience in commercial operations, preferably in healthcare, pharmaceuticals, or FMCG.
• Proven leadership in customer service, commercial analytics, and sales enablement.
• Proficient in CRM systems and data analytics platforms.
• Strong strategic thinking paired with operational excellence and people leadership skills.

Why This Role?

• Strategic leadership opportunity in a fast-growing, high-impact market.
• Join a globally respected organization with strong values and purpose.
• Competitive compensation and long-term career progression.
• Work in a dynamic, collaborative, and innovative environment.

Apply Today

If you're ready to make a significant impact in commercial operations, we’d love to hear from you.

Please note: Visa sponsorship is not available for this role. Only candidates with full working rights in Bangkok, Thailand will be considered.

To apply: Please follow the link provided or for a confidential conversation, contact: Alicia Keenan at akeenan@aicila.com