General Manager – Customer Experience & Transformation

Reimagine the Customer Journey. Lead the Transformation.

Location: Sydney or Melbourne

Are you a visionary leader with a passion for creating exceptional customer experiences?

Our client, a trailblazer in their industry, is on a mission to redefine what's possible in customer engagement. They are seeking a General Manager – Customer Experience & Transformation to spearhead this exciting journey. This isn't just about incremental improvements; it's about boldly reimagining the customer journey and driving a company-wide transformation.

This is your opportunity to:

• Shape the future: Develop and implement groundbreaking customer experience strategies that set new industry standards and drive customer loyalty.
• Lead a high-performing team: Inspire and mentor a talented team, fostering a culture of innovation and collaboration.
• Be a change agent: Drive transformative initiatives, leveraging technology and data to optimise operations and elevate the customer experience to new heights.
• Unlock data-driven insights: Analyse customer data to identify key trends, anticipate future needs, and personalise interactions at scale.
• Collaborate across the business: Partner with key stakeholders across the organisation to ensure a unified customer-centric approach.

We're looking for a leader who:

• Thrives on challenge: You're a strategic thinker with a proven track record of success in leading customer experience or transformation initiatives.
• Inspires and empowers: You have a passion for developing talent and building high-performing teams.
• Communicates with impact: You're a persuasive communicator with exceptional interpersonal skills.
• Embraces innovation: You're constantly seeking new ways to improve and are comfortable challenging the status quo.
• Is data-driven: You have a strong analytical mindset and use data to inform your decisions.
• Has a strong academic foundation: You possess a Bachelor's degree in Business, Marketing, or a related field. An MBA or other relevant postgraduate qualification would be highly regarded.

This is more than just a job; it's a chance to make a real impact. You will be joining a dynamic and forward-thinking organisation that is committed to investing in its people and its future.

Ready to take on the challenge?

Submit your resume and cover letter (ref VRN2738) to Alicia Keenan by applying online (following the links) or email Alicia at akeenan@aicila.com 

Tell us why you're the leader we're looking for. 

Only those with the vision and drive to transform the customer experience need apply.

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