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Customer Service Manager Thailand (Pharmaceutical/Consumer Goods)




Customer Service







Job ID:




Are you ready to take on a pivotal role in a global organization? We are currently seeking a dynamic individual to fill the position of Customer Service Manager based in the vibrant city of Bangkok. You will be at the forefront of bridging our client’s prominent customers with various functions within its organization.

Key Responsibilities:

  • Manage and oversee customer orders, logistics, credit controls, pricing, and promotions, ensuring seamless coordination across departments for timely and effective resolution.

  • Work collaboratively with finance, BU Heads, sales, and logistics departments to address all customer matters promptly and efficiently.

  • Take charge of a dedicated team, providing mentorship, motivation, and development opportunities, while instituting a robust KPI system for continual improvement.

  • Utilize CRM data to drive insightful campaigns, promotions, and programs aimed at enhancing customer engagement and satisfaction.


  • Educational Background: Bachelor’s degree in a related field (preferably business) combined with over 5 years of extensive customer service experience in reputable organizations.

  • Demonstrated proficiency in managing orders across diverse channels including direct sales, e-commerce, and distributors, coupled with a proven track record of maintaining and expanding customer base.

  • Proficiency in CRM systems such as Power BI, SAP, and Salesforce, with a strong inclination towards leveraging technology to streamline processes and enhance efficiency.

  • ‘Thai nationality with fluency in English, possessing a deep understanding of the local market dynamics and consumer preferences.

Embark on a rewarding journey with a global leader in its industry, where your expertise will be valued and your contributions will make a tangible impact. This is an exceptional opportunity to be part of a dynamic team, driving innovation and excellence in customer service.

If you are ready to take the next step in your career and embrace this exciting challenge, we invite you to apply online referencing VRN2622. Don’t forget to include a cover letter highlighting your suitability for the role. For any inquiries or confidential discussion, please reach out to Sativana Suparyono at ssuparyono@aicila.com or +628111130577.

Please note that only candidates meeting the specified criteria will be contacted for further consideration. This role is exclusively open to local candidates with permanent work rights and demonstrated experience in the Thailand market.

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